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AVOK - Total
Vacation Security:
Q: What is the price of AVOK?
A: AVOK is $49.99 per person for 4 nights or less and $59.99 per person
for 5 - 14 nights*. Remember, AVOK is not applicable for groups of
15 or more, cruises or ski packages.
*AVOK is also available for vacations of
longer than 14 nights - please see your travel agent for pricing.
Q: What type of coverage does AVOK provide on my vacation?
A: AVOK has 3-part coverage.
AVOK is a vacation security plan that combines a pre-departure
Cancellation Waiver provided by Apple Vacations which allows you to cancel
for any reason with Post-Departure Travel Insurance Benefits.
In addition AVOK clients are given a best price guarantee and are
able to claim the savings if the exact same vacation package is advertised
for a lower price. Please note: The penalty portion of your vacation
payment is refunded in Vacation Certificates. The balance is refunded to
you in cash or credit to your credit card.
Q: Am I covered by AVOK on the day of departure, and when does
Pre-departure coverage end and AVOK's Post-departure Tour Guard Travel
Insurance coverage begin?
A: Travelers who purchase AVOK can cancel up until the time of departure.
Please note: "No Shows" are not covered. You MUST notify your
Travel Agent (or Apple) to cancel. Call 1-866-860-2865 if your
travel agent is closed at the time of your departure. AVOK's Tour Guard
Travel Insurance Post-Departure Trip Interruption coverage begins on the
departure date when the travelers are on their trip (i.e. upon boarding
the aircraft).
Q: If I purchase AVOK and do a *name change (not a name correction)
do I need to re-purchase AVOK?
A: Since AVOK is not transferable to the new booking, the following
applies:
|
| Type of change: |
Need to repurchase AVOK: |
|
| Name |
Yes |
|
| Date |
Yes |
|
| Departure City |
Yes |
|
| Hotel Downgrade |
No |
|
| Hotel Upgrade |
No |
|
| Duration |
No |
|
| Destination |
Yes |
Q: What if the number of traveling clients on a record decreases?
A: The remaining travelers will be responsible for additional costs
incurred as a result of a change in the per person occupancy rate,
unless cancelled passenger is under 100% penalty.
Q: Vacation Certificates are valid for one year. When does that one
year begin?
A: The date of issue. Vacation Certificates must be applied to a
booking before they expire. However, the travel date can be after the
Vacation Certificate expiration date.
Q: If I need to cancel a trip at the last minute and Apple
Vacations is closed, what should I do?
A: To cancel your trip at any time, please contact your travel agent as
soon as possible. After business hours or on a holiday when Apple
Vacations is closed, Last Minute Cancellations can call 1-866-860-AVOK
(2865). This number should only be used if your travel agency is
closed. You can leave a message at any point prior to your flight
departure if you choose to cancel, and you will get a full refund in
Vacation Certificates.
Q: I already purchased my vacation, and now the price has gone even
lower! How do I take advantage of Apple's "Best Price
Guarantee"?
A: "Best Price Guarantee" is available only when you
purchase the AVOK plan. Have your Travel Agent call our Customer
Service desk, where they will check for the current price on the
identical package that you have booked. If this price is lower than
the booked tour, you get the better price. It's that easy!
Q: What happens if a participant is deceased?
A: In the event of death, AVOK will provide for a full cash refund.
Airlines:
Q: Which airline will I fly with for my Apple Vacation?
A: That will vary depending on where you are departing from and your
destination. Apple uses popular USA 3000 Airlines for most of
it vacation flights. Additionally, Apple uses other major scheduled
service airlines available for the flexibility of daily departures and
daily returns.
Click
here for more information about the Airlines we use.
Q: Is there a difference between charter and scheduled air
packages?
A: The term "charter" refers to aircraft used specifically
to fly Apple Vacations customers to many major sun destinations. Our
Charter flights are typically non-stop, and you have more time to
enjoy in the destination. Typically, charter flight times are better,
the package vacation price is less, plus hot meals are served on board
with first run movies and better on-time performance overall. Plus,
you avoid the hassle of connections and subsequent threat of lost
baggage on scheduled service flights. All Apple Vacations charter
flights also offer complimentary in-flight meals and soft drinks.
Another benefit is that your luggage will be removed quickly from the
aircraft and will be ready to board your resort transfer once you
arrive. Apple Vacations strives to make your vacation experience the
best possible, by managing the vacation process from the time you
check-in at the airport, until you arrive at your resort. We are there
to help you along the way until the time you arrive back home. Apple
Vacations also offers scheduled air packages to every major sun
destination. "Scheduled Air" refers to the transportation
portion of your vacation that includes major airlines with schedules
at various times and days of the week. Apple Vacations offers
scheduled air packages from over 200 cities nationwide to those
destinations where we do not offer non stop charter service; and also
to complement our charter schedules to those destinations where we do
offer charter service but need additional seats due to high demand.
Scheduled air packages give you the most flexibility in departure and
arrival times when traveling to a destination.
Q: What is the baggage allowance for air travel?
A: CHECKED BAGGAGE ALLOWANCE IS UP TO TWO PIECES TOTALING 44 LBS
PER TICKETED PASSENGER. Carry-on baggage is limited to one bag per
person. The dimensions of the carry-on cannot exceed 45" linear. PLEASE
BE ADVISED THAT EXCESS/OVERSIZED BAGGAGE MAY BE DENIED AT CHECK-IN. If
accepted, there will be additional charges. Anyone attempting to
check-in excess baggage should arrive at the ticket counter a minimum
of 2 hours prior to departure (3 hours for Mexicana Airlines), or risk
being denied boarding. Infants under age two do not receive a separate
baggage allowance. Apple Vacations accepts no liability for loss or
damage to luggage, although maximum care will be taken to ensure safe
handling. Regulations are subject to change, so please consult your
travel agent for the most updated information.
Q: What should handicapped passengers know about obtaining
assistance at the airport or in their destination?
A: Should you desire any special service or equipment to assist with a
disability, please let us know in advance so we can advise the air
carrier. Although we will do our best to assist you, Apple Vacations
cannot guarantee the availability of wheelchairs at any airport.
Wheelchair accessible rooms may be requested but cannot be guaranteed.
Standards may vary at different hotels and destinations, and are not
within the control of Apple Vacations.
Apple Hotel Rating:
Q: What does the Apple Hotel Rating beside the hotel name mean?
A: Apple Ratings are based on the opinions of hundreds of thousands of
Apple vacationers who complete our Vacation Satisfaction
Questionnaires. We want your opinions too, so that we can continue to
offer you the best service and value!
- 6 Apple - A luxurious resort offering the highest standards and
widest variety of dining and amenities
- 5 Apple - An excellent resort with superior first-class
accommodations and guest services
- 4 Apple - A first-class resort hotel or condo with a good
selection of guest services
- 3 Apple - A comfortable hotel or condo with simple
accommodations and public areas
- 2 Apple - A modest hotel or condo with limited choice of
amenities
- 1 Apple - A basic budget hotel or condo with few public areas or
amenities
Q: What are Golden Apple hotels?
A: With such a wide range of fabulous accommodations, choosing the
perfect hotel isn't easy. When you select a Golden Apple hotel,
you can be assured that you've made an outstanding choice! Every year,
our vacationers honor a select group of hotels with our Golden Apple
Hotel Award. This award is given to those hotels who have earned
exceptional ratings on our Vacation Satisfaction Questionnaires,
completed by Apple vacationers upon their return home. Some are
moderate and others deluxe, but all Golden Apple hotels offer an
exceptional standard of quality, service and value.
Departure Cities:
Q: Does Apple Vacations provide vacation packages from my departure
city?
A: Apple Vacations offers charter air vacations to many popular
destinations from across the US, in addition to scheduled air service
from 150 gateways. Click
here for more information about our departure cities.
Planning Your Vacation:
Q: How do I book an Apple Vacation?
A: Apple now has 2 ways for you to book your dream vacation!
Shop On-Line, then Click and Go!
Use our website to browse Apple's wide array of hotels on the best
beaches in world and choose the perfect destination and resort. Then,
access our new state-of -the-art "Book It!" feature, and you
can customize your vacation with your preferred flights and hotel.
See Your Favorite Travel Agent to Book!
You can also contact any travel agent to book your Apple Vacation. If
you don't already have a favorite travel agent, you can select one
from our on-line listings of travel professionals who have known us
for years!
Enjoy the convenience of shopping at home and the option of booking
on-line, along with the security of an experienced travel professional
to follow up with on any of your questions or concerns. Personal
service via the internet...what could be better!
Q: Can I book just the hotel portion of your packages?
A: You can book a land only package to any of our destinations for
anywhere from 2 to 14 nights! You can also book air only with Apple
Vacations on any if our non stop charters nationwide.
Q: What is "Value Plus"?
A: With Apple's Value Plus features, you always get more than
what you pay for! We've teamed up with many of our hotel partners to
load extra value into your vacation package! Refer to the hotel's web
page or brochure description and look for the Value Plus symbol to
find exceptional features like these:
FREE room upgrades
FREE food & beverage credits
FREE full American breakfast daily
FREE or discounted golf greens fees
FREE scuba diving, tours and more
FREE or value priced weddings
FREE Kids - kids play, stay & eat free!
Optional value-packed meal plans
Q: Can I get the latest Apple Vacations Specials e-mailed to me
when they become available?
A: Yes, simply click on "Register". We'll ask you to
complete a short vacation profile, telling us where and when you'd
like to go, how long you'd like to stay and a price range that is
comfortable for you. Then when our Vacation Specials match your
personal preferences, we'll e-mail them to you! When you complete your
vacation profile, you'll also be entered to win a free Apple Vacation
for two!
Rental Car Companies:
Q: What rental car companies does Apple Vacations partner with?
A: Apple Vacations has partnered with the best in the business to
offer you special discounted rates on rental cars in Las Vegas, Hawaii
and Colorado. Click
here for more information about our rental car company partners.
Traveling with Children:
Q: My child is under 2 years old. Is there anything I should know
about traveling with an infant?
A: Infants under 2 years of age throughout the duration of their
vacation fly & stay free, but must sit on an adult's lap and do
not receive a separate baggage allowance. Please note that some
scheduled airlines may charge infants for air related taxes and some
countries do charge infant departure taxes. Any such charges (by
independent suppliers or governments) are the responsibility of the
client. Also, remember to bring your child's state-issued birth
certificate with raised seal as proof of citizenship.
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Online booking and specials
For Information - Call
Toll Free: (800) 227-9843
or
Email: info@shadysidetvl.com
For local calls (412)
241-8692
Fax Number (412) 241-8698
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inclusive Caribbean resorts.
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